October 1, 2019
Dear GroupReady Customers:
It has been a pleasure fulfilling your office communication needs with our GroupReady suite of products for over 20 years.
As with everything in life, change is inevitable. It is time for Telexis to close down these products as of 12/31/2019. We apologize for any inconvenience this may cause you, and will help where we can with your transition over the next few months.
What this means for you:
Your licenses are yours to continue to use, however support will no longer be available after 11/30/2019*.
Instructions to export your PhoneList: https://www.telexis.com/export-phonelist
Instructions to print your Messages and/or Schedule Items: https://www.telexis.com/print
All Mobile Services including:
- GroupReady Mobile
- MyClient Folder
These services will no longer be active after your billing cycle ends between November 30th and December 31st 2019. If you have pre-paid for any of these services beyond December, they will be pro-rated and refunded to your original payment type. If you would like to know when your billing cycle ends in December, please email us at firstname.lastname@example.org. The last service charge you will have will be on 12/1/19.
*Annual Support Plans
If you have purchased a support plan this will be in effect through your billing cycle in December 2019. Any remaining months purchased will be pro-rated and refunded to your original payment type.
All Web Services including :
- PSEmail hosting
- Inbox Scan
- Web Hosting
- FTP Hosting
- Domain Hosting
Our friendly technical support team will be available during our office hours to provide information for you or your technician to move your services to a new email or hosting plan before your billing cycle ends in December 2019. Any pre-paid services after the move will be refunded to your original payment type.
For Technical Support options: (Our Office hours are M-F 8am-1pm MST)
If you have an existing Annual Support Plan: email us at email@example.com or call 520-884-8698 during office hours.
If you do not have an Annual Support Plan: email us at firstname.lastname@example.org.